🛡️ Privacy Policy

📋Introduction

Welcome to India Service Hub. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Android application India Service Hub ("App").

Please read this policy carefully. If you disagree with its terms, please discontinue use of our App.

📂Information We Collect

We collect information you voluntarily provide when registering or using our services, as well as certain information automatically.

⚙️How We Use Your Information

• To create and manage your user account.
• To process service bookings and connect you with service providers.
• To send booking confirmations, updates, and important notifications via SMS, email, or in-app alerts.
• To personalise your experience and show relevant services.
• To facilitate customer support and respond to your queries.
• To detect fraud, abuse, and ensure platform security.
• To comply with applicable Indian laws and legal obligations.
• To improve our App features through aggregated, anonymised analytics.

🤝Sharing of Information

We may share your information only in the following limited circumstances:

• Service Providers: We share necessary details (name, contact, address) with the service provider assigned to fulfil your booking.
• Payment Partners: Secure payment gateways process transactions; we do not store full card or bank details.
• Legal Compliance: We may disclose information when required by law, court order, or government authority under Indian law (IT Act, 2000 & DPDP Act, 2023).
• Business Transfers: In the event of a merger or acquisition, user data may be transferred with prior notice.

🗓️Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy or as required by law:

• Active account data is retained for the duration of your account.
• After account deletion, data is purged within 30 days, except where legal retention is mandated.
• Transaction records may be retained for up to 5 years for financial/legal compliance.

📱App Permissions We Request

🔒Data Security

We implement industry-standard security measures to protect your data:

• Data transmission is encrypted using HTTPS / TLS.
• Sensitive data is stored in encrypted databases with restricted access.
• Regular security audits and vulnerability assessments are performed.
• Access to personal data is limited to authorised personnel only.

However, no method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

👶Children's Privacy

India Service Hub is intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided us personal data, please contact us immediately at the email below and we will delete such data promptly.

✅Your Rights

As a user, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data. Delete Account Page →
• Withdraw Consent: Withdraw consent for data processing at any time (may affect app functionality).
• Data Portability: Request your data in a portable format.
• Grievance Redressal: Lodge a complaint with our Grievance Officer (details below).

🔗Third-Party Services

Our App may use third-party services that have their own privacy policies, including:

• Google Analytics / Firebase – for usage analytics
• Payment gateways (e.g., Razorpay, PayU) – for payment processing
• Google Maps – for location services
• SMS/OTP services – for authentication

We recommend reviewing the privacy policies of these third-party providers. We are not responsible for their data practices.

🔄Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page and notify users through the App or via registered email/SMS.

Continued use of the App after changes constitutes acceptance of the updated policy.

⚖️Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the IT (Amendment) Act, 2008, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

📬Contact Us / Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: